Customer Support

Most Frequent Problems and Questions
I would like to cancel my subscription

The easiest way to cancel your subscription is to use the Automated Cancellation Form
You will need your user name and subscription number
The automated cancellation form didn't work

If you tried to use the automated cancellation form and it did not work or you received an error
then click here for the I-bill Customer Service
I cannot locate my subscription number.

If you cannot find your subscription number then click the button below to look it up.

monthly membership


The subscription number lookup didn't find my subscription number

If you tried to look up your subscription number and it did not find any matches, don't worry.
Just go to the Customer Service Form
My password is not working

The most common problem is not using the correct case when typing passwords.
If you joined and you used an UPPERCASE letter in your user name or password, then that's the way you have to type it when you try to enter the site.
The second most common problem is your browser caching the access denied page. If you attempt to enter the members area and it takes you directly to the Access Denied Page without prompting you for your password just click your refresh/reload button, this usually will take care of the problem.
If neither of these solutions solves your problem then go to the Customer Service Form
I have tried everything, I really need to write someone.

If you have tried everything and you are still having problems you can write to webmaster@hollyheartbreak.com
For the quickest response I urge you to use the Customer Service Form
It provides me with the information needed to quickly locate your information and resolve any problems
Customer Service Links